Shipping & Handling Policy
Free Shipping on Everything! 🎉
No minimum order. No hidden fees. Just free shipping on all products.
How Long Will My Order Take?
We ship from two locations to give you the best product selection:
🇺🇸 US Warehouse
Arrives in 3-7 business days
- Most common baking tools
- Standard spatulas, whisks, and brushes
- Popular baking essentials
🇨🇳 China Warehouse
Arrives in 15-30 business days
- Specialty items and unique molds
- Electric baking gadgets
- Premium imported tools
How do I know? Each product page shows "Ships from: US Warehouse" or "Ships from: China Warehouse"
Ordering from Both Warehouses?
No problem! You'll get:
- ✅ Separate tracking for each shipment
- ✅ US items arrive first (3-7 days)
- ✅ China items arrive later (15-30 days)
- ✅ Still FREE shipping on everything
Tracking Your Order
You'll receive:
- Order confirmation right away
- Tracking number via email within 1-5 days
- Regular delivery updates
Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases
Need help? Email us at support@goldensnape.com
Where We Ship
✅ All 50 US States
✅ Alaska & Hawaii (add 2-4 days)
❌ No PO Boxes (street address only)
During Busy Seasons
Holidays & Peak Times (Nov-Dec):
- US warehouse: add 2-3 extra days
- China warehouse: add 5-10 extra days
💡 Tip: Order early for special occasions!
What If Something Goes Wrong?
Package Not Arrived?
Contact us if it's been:
- More than 10 days (US warehouse)
- More than 35 days (China warehouse)
Damaged or Missing Items?
- Report within 5-7 days of delivery
- Email photos to support@goldensnape.com
- We'll send a replacement or refund
Need to Change Your Address?
- Contact us immediately after ordering
- We can only help if we haven't shipped yet
Contact Us
📧 support@goldensnape.com
⏰ Monday-Friday, 9 AM - 6 PM EST
📱 Response within 24 hours
Quick Questions
Q: Can I speed up my China warehouse order?
No, but we recommend ordering similar items from our US warehouse for faster delivery.
Q: Will I pay customs fees?
Rarely. Most orders under $800 don't have customs fees.
Q: What about returns?
US warehouse: You pay return shipping
China warehouse: Contact us first (international returns are expensive)
Our Promise
✨ Quality checked before shipping
📦 Secure, protective packaging
🚚 Free shipping, always
💯 We'll make it right if there's a problem
Last Updated: February 2026
Questions? We're here to help! 🎂
Email: support@goldensnape.com